A 30-person digital agency does not have an AP department or a support team. It has one ops person who lives in QBO, the media-vendor spreadsheet, and a shared inbox the account managers treat as a dumpster.
They already bought three SaaS tools to "fix" it. The queue is still a person. That person is the seat.
Leverwork runs that seat. Not a chatbot on the website. The door is the calculator.
What the seat actually is
In an owner-operated shop (20–80), the same hire is usually doing both:
- Vendor bills: ad platforms, freelancers, contractors, software, production invoices that do not match the job bag
- Client inbox: "can you send the report," "invoice doesn’t match the SOW," routing that is not sales and not creative
That is AP plus support, one FTE. Invoice processing and inbox triage are the two halves. This post is the agency version of that combined seat.
It is not "replace the creative team." It is not Agency AI: cutting headcount. The owner already pays for ops. We take that role.
Why the three tools failed
Typical stack: QBO or Xero, a PM tool, a helpdesk or shared Gmail. Each solves a slice. None of them sits in the exception queue: wrong PO, missing W-9, client asking for a PDF that already exists in the other tool.
A new SaaS is not the buy. A worker that runs the queue is.
The owner math (illustrative, labeled)
Use the coordinator's actual loaded seat cost, including wages, benefits, and employer costs.
Live Standard: Talk to us for current pricing, up to 2 FTE roles. Target go-live: about 30 days from kickoff. Your timeline is set in your SOW.
Illustrative (not a client result): Standard can cover vendor bills and the client inbox as two roles under one partnership. Run the agency’s actual wages in the calculator.
If the shop has five systems that all have to agree before a bill can pay, that is Complex (Talk to us). Same offer, more seats.
Who this is for
Owners of marketing, digital, or creative agencies in the 20–80 range who already pay for AP or a client-inbox coordinator. Not a freelance collective. Not a CPA firm. Not an in-house brand team.
Next step
Calculate the seat. If the math holds, Standard is the usual starting point. Talk to us for current pricing.