Leverwork already covers ecommerce returns + CS (returns + CS seat) and ecommerce vendor-bill AP (vendor-bill AP seat). This post is the third queue owner-operated brands still pay for when they sell wholesale: B2B order desk — purchase orders, allocation, partial ship, and the retailer email that is not a consumer return ticket.
The door is the calculator.
The seat, named plainly
In a 20–80 person ecommerce / wholesale brand the order-desk person is usually doing:
- Retailer / distributor POs that do not match the catalog or the price list
- Allocation when inventory is short across DTC and wholesale
- Ship-complete / ASN / packing-slip exceptions that ops will not touch
- Chargeback and compliance docs that arrive before AP sees the deduction
- The shared inbox that is orders, not "where's my parcel"
That is not returns CS and not vendor AP. Buying those two seats still leaves wholesale on a human.
Why owners miss it
Returns are loud. Vendor bills are loud. Wholesale order desk is quiet until a key account churns or chargebacks pile up. Owners already pay someone — often a coordinator who also covers Slack. Leverwork deploys a worker against that role. It is not a Shopify chatbot and not a template.
The owner math (illustrative, labeled)
One B2B order-desk / wholesale CS coordinator, fully loaded, often sits in the same band as other mid-ops admin seats.
Live Standard: Talk to us for current pricing, up to 2 FTE roles. Target go-live: about 30 days from kickoff. Your timeline is set in your SOW.
Illustrative (not a client result): if Standard covers order desk and an adjacent seat (allocation triage, compliance doc pack), you are comparing one partnership to fragmented ops hours. Run the brand's wages in the calculator.
If ERP + 3PL portal + retailer EDI all have to agree, that is often Complex (Talk to us).
Who this is for
Owners of 20–80 ecommerce brands with a real wholesale / B2B channel who already pay for an order desk. Not pure DTC with no trade accounts. Not CPA firms. For the returns and vendor-AP seats, see the returns post and the vendor-AP post.
More ecommerce context: ecommerce solutions.
Next step
Calculate the support seat. If the math holds, Standard is the usual starting point. Talk to us for current pricing.