Your claims are sitting in queue for 23 days. Policyholders are calling daily.
Claims processing takes 15-30 days because adjusters spend 60% of their time on document collection and compliance paperwork.
Leverwork replaces the role entirely–not adds another tool they ignore. AI workers handle claims intake, document processing, and compliance documentation end-to-end.
Your daily reality
The hidden costs of manual claims processing that hurt customer experience.
Claims Backlog
Claims sit in queues for 15-30 days while adjusters swim through manual document collection–customers are calling weekly to ask "what's happening?"
Compliance Burden
Your 8-person claims team is drowning in compliance documentation–every claim needs the same forms, same audits, same chain-of-custody paperwork
System Fragmentation
Policy administration is 80% copy-paste between Guidewire, Duck Creek, and email–no systems talk to each other, nobody has time to fix it
Team Costs
$400K-$600K/year for a claims team that spends 60% of their time on admin instead of actually adjusting claims
Where your claims time actually goes
Roles we replace
These are the positions Leverwork can fully take over–not augment.
Claims Support Staff
Document collection, data entry, status updates
Compliance Specialists
Documentation, audit preparation, chain-of-custody logging
Claims Examiners
Initial review, coverage verification, routine claim processing
Every workflow, handled end-to-end
We don't deflect claims. We process them–completely, with full compliance documentation.
Claim filed → Agent reviews → Request documents via email → Wait 5-7 days → Receive documents → Upload to system → Coverage verification → Adjuster assignment (12 steps, 2-3 weeks)
Claim filed → AI requests documents → AI receives uploads → AI verifies coverage → AI assigns adjuster → AI sends status update (30 seconds, fully automated)
Adjuster gathers claim info → Manual entry into Guidewire → Generate compliance forms → Chain-of-custody logs → Audit preparation (8 steps, 30-45 min per claim)
AI captures all claim activity → Auto-populates Guidewire → Generates compliance docs → Auto-logs chain-of-custody → Audit-ready instantly (seconds)
Claimant calls → Agent checks Guidewire → Agent checks document queue → Agent composes response → Agent calls/emails back (5 steps, 15-30 min per inquiry)
Claimant asks → AI pulls real-time status → AI sends instant update (10 seconds)
Why not just use [industry tool]?
Good question. Here's the difference between adding tools and replacing workstreams.
Claims communication platform
Leverwork handles the entire intake workflow–document requests, follow-ups, verification, and assignment. Humans only touch complex claims.
Policy administration system
Full integration with Duck Creek, Guidewire, and your document management systems. End-to-end claims processing.
Outsourced claims support
AI never makes transcription errors, never misses compliance steps, and costs $15K-$25K setup plus monthly retainer–not per headcount.
The math
Partnership pricing with 90-day payback guarantee: you pay when roles are actually replaced, not per-seat SaaS.
We integrate with your existing stack
Leverwork connects directly to the platforms you already use–no workflow disruption, no new tools to learn.
Regional Insurance Carrier – $42M revenue, 85 employees
"We had 2,400 open claims sitting in queue for an average of 23 days. Our adjusters were drowning in document requests and compliance paperwork. Policyholders were calling daily frustrated about not hearing back. We were spending $480K/year on a 9-person claims support team that was barely keeping up. Leverwork now handles 100% of claims intake, document collection, compliance documentation, and status updates. Our adjusters actually adjust now. Cycle time dropped from 23 days to 4 days."– VP of Claims Operations
*Illustrative example based on typical client outcomes
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if...
- Insurance carriers with 5,000+ claims/year
- Carriers using Guidewire, Duck Creek, or Applied Epic
- Teams spending 50%+ of time on intake and documentation
- Organizations struggling with claims cycle time and compliance
Not ideal if...
Related Solutions
Other industries using Leverwork AI workers
Ready to Put AI to Work?
We'll map your highest-impact workflows and show you exactly where AI can replace roles–and where humans are essential.
Performance-based pricing: You only pay when the AI delivers results.
Book Your Free Assessment20-minute call • No commitment • Honest assessment