Your claims are sitting in queue for 23 days. Policyholders are calling daily.
Claims processing takes 15-30 days because adjusters spend 60% of their time on document collection and compliance paperwork.
AI workers take over the routine work of this role, while your team keeps the judgment calls. AI workers handle claims intake, document processing, and compliance documentation end-to-end.
Target go-live: about 30 days from kickoff. Your timeline is set in your SOW.
Your daily reality
The hidden costs of manual claims processing that hurt customer experience.
Claims Backlog
Claims sit in queues for 15-30 days while adjusters swim through manual document collection — customers are calling weekly to ask "what's happening?"
Compliance Burden
Your 8-person claims team is drowning in compliance documentation — every claim needs the same forms, same audits, same chain-of-custody paperwork
System Fragmentation
Policy administration is 80% copy-paste between Guidewire, Duck Creek, and email — no systems talk to each other, nobody has time to fix it
Team Capacity
Claims staff spend 60% of their time on admin instead of actually adjusting claims
Where your claims time actually goes
Roles we support
These are the roles whose routine work Leverwork can take over.
Claims Support Staff
Document collection, data entry, status updates
Compliance Specialists
Documentation, audit preparation, chain-of-custody logging
Claims Examiners
Initial review, coverage verification, routine claim processing
Routine workflows, handled by AI workers with a named person for exceptions
We don't deflect claims. We process them — completely, with full compliance documentation.
Claim filed → Agent reviews → Request documents via email → Wait 5-7 days → Receive documents → Upload to system → Coverage verification → Adjuster assignment (12 steps, 2-3 weeks)
Claim filed → AI requests documents → AI receives uploads → AI verifies coverage → AI assigns adjuster → AI drafts status update
Adjuster gathers claim info → Manual entry into Guidewire → Generate compliance forms → Chain-of-custody logs → Audit preparation (8 steps, 30-45 min per claim)
AI captures all claim activity → Auto-populates Guidewire → Generates compliance docs → Auto-logs chain-of-custody → Audit-ready instantly (seconds)
Claimant calls → Agent checks Guidewire → Agent checks document queue → Agent composes response → Agent calls/emails back (5 steps, 15-30 min per inquiry)
Claimant asks → AI pulls real-time status → AI drafts an update
Why not just use [industry tool]?
Good question. Here's the difference between adding tools and replacing workstreams.
Claims communication platform
Leverwork handles the entire intake workflow — document requests, follow-ups, verification, and assignment. Humans only touch complex claims.
Policy administration system
Full integration with Duck Creek, Guidewire, and your document management systems. End-to-end claims processing.
Outsourced claims support
AI applies the same intake and compliance steps to every claim.
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Illustrative scenario
A regional carrier with 2,400 open claims averaging 23 days in queue and a claims support team buried in document requests could expect Leverwork to take over claims intake, document collection, compliance documentation, and status updates — letting adjusters actually adjust.Illustrative scenario
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- Insurance carriers with 5,000+ claims/year
- Carriers using Guidewire, Duck Creek, or Applied Epic
- Teams spending 50%+ of time on intake and documentation
- Organizations struggling with claims cycle time and compliance
Not ideal if…
Want the long-form version — implementation stages, failure modes, what to evaluate? Read how AI automation actually works in insurance claims.
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you which seats AI can take over — and where humans stay essential.