Your claims are sitting in queue for 23 days. Policyholders are calling daily.
Claims processing takes 15-30 days because adjusters spend 60% of their time on document collection and compliance paperwork.
Leverwork replaces the role entirely — it doesn't add another tool your team ignores. AI workers handle claims intake, document processing, and compliance documentation end-to-end.
Your daily reality
The hidden costs of manual claims processing that hurt customer experience.
Claims Backlog
Claims sit in queues for 15-30 days while adjusters swim through manual document collection — customers are calling weekly to ask "what's happening?"
Compliance Burden
Your 8-person claims team is drowning in compliance documentation — every claim needs the same forms, same audits, same chain-of-custody paperwork
System Fragmentation
Policy administration is 80% copy-paste between Guidewire, Duck Creek, and email — no systems talk to each other, nobody has time to fix it
Team Costs
$400K-$600K/year for a claims team that spends 60% of their time on admin instead of actually adjusting claims
Where your claims time actually goes
Roles we replace
These are the positions Leverwork can fully take over — not augment.
Claims Support Staff
Document collection, data entry, status updates
Compliance Specialists
Documentation, audit preparation, chain-of-custody logging
Claims Examiners
Initial review, coverage verification, routine claim processing
Every workflow, handled end-to-end
We don't deflect claims. We process them — completely, with full compliance documentation.
Claim filed → Agent reviews → Request documents via email → Wait 5-7 days → Receive documents → Upload to system → Coverage verification → Adjuster assignment (12 steps, 2-3 weeks)
Claim filed → AI requests documents → AI receives uploads → AI verifies coverage → AI assigns adjuster → AI sends status update (30 seconds, fully automated)
Adjuster gathers claim info → Manual entry into Guidewire → Generate compliance forms → Chain-of-custody logs → Audit preparation (8 steps, 30-45 min per claim)
AI captures all claim activity → Auto-populates Guidewire → Generates compliance docs → Auto-logs chain-of-custody → Audit-ready instantly (seconds)
Claimant calls → Agent checks Guidewire → Agent checks document queue → Agent composes response → Agent calls/emails back (5 steps, 15-30 min per inquiry)
Claimant asks → AI pulls real-time status → AI sends instant update (10 seconds)
Why not just use [industry tool]?
Good question. Here's the difference between adding tools and replacing workstreams.
Claims communication platform
Leverwork handles the entire intake workflow — document requests, follow-ups, verification, and assignment. Humans only touch complex claims.
Policy administration system
Full integration with Duck Creek, Guidewire, and your document management systems. End-to-end claims processing.
Outsourced claims support
AI never makes transcription errors, never misses compliance steps, and costs $15K-$25K setup plus a monthly retainer — not per headcount.
The math
Partnership pricing: $15K-$25K setup plus a $5K-$10K/month retainer. If it hasn't paid for itself in 90 days, we work free until it does.
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Regional Insurance Carrier — $42M revenue, 85 employees
A regional carrier with 2,400 open claims averaging 23 days in queue, and $480K/year going to a 9-person claims support team buried in document requests, could expect Leverwork to take over claims intake, document collection, compliance documentation, and status updates — dropping cycle time from 23 days to 4 and letting adjusters actually adjust.Illustrative scenario
*Illustrative example based on typical client outcomes
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- Insurance carriers with 5,000+ claims/year
- Carriers using Guidewire, Duck Creek, or Applied Epic
- Teams spending 50%+ of time on intake and documentation
- Organizations struggling with claims cycle time and compliance
Not ideal if…
Want the long-form version — implementation stages, failure modes, what to evaluate? Read how AI automation actually works in insurance claims.
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you exactly which roles pay back — and where humans stay essential.