Your trucks are moving. Your dispatch team is drowning.
Driver check-calls consume 40% of dispatcher time. After-hours loads go unanswered while drivers and customers wait.
Leverwork replaces the dispatcher role — it doesn't add another tool your team ignores. AI handles all routine driver communication, document processing, and after-hours coverage.
Target go-live: about 30 days from kickoff. Your timeline is set in your SOW.
Your daily reality
The hidden costs of manual dispatch operations that eat into your margins.
Dispatch Overload
Dispatchers juggle 50+ loads per shift while drivers call every 30 minutes for updates
After-Hours Gaps
After-hours loads go unanswered while customers and drivers wait
BOL Errors
Manual BOL entry errors delay loads 24+ hours and trigger avoidable penalties
Check-Call Chaos
Driver check-calls consume 40% of dispatcher time — leaving no time for carrier relationships or problem loads
Where your dispatch time actually goes
Roles we support
These are the roles whose routine work Leverwork can take over.
Dispatchers
Driver communication, load assignment, status updates
Data Entry Clerks
BOL entry, document processing, invoicing
Load Coordinators
Carrier assignment, rate confirmation, scheduling
Routine workflows, handled by AI workers with a named person for exceptions
We don't assist dispatchers. We take over the routine repetitive communication work.
Driver calls dispatcher → Dispatcher puts caller on hold → Dispatcher checks GPS/telematics → Dispatcher provides update → Dispatcher returns to previous task → Repeat 50+ times per shift (40% of dispatcher time)
Driver texts/calls AI → AI queries Samsara/KeepTruckin → AI provides location, ETA, and delivery status → AI logs the update in TMS
POD arrives via email/fax → Data entry clerk manually types into TMS → Error rate of 3-5% → Errors caught days later → Loads delayed 24+ hours → Penalties and rework
POD arrives → AI extracts data via OCR → AI validates against load details → AI enters into TMS → AI flags exceptions for human review
Day shift: 3 dispatchers → Evening shift: 2 dispatchers → Night shift: 1 dispatcher or gap → Weekend: skeleton crew → After-hours: voicemails pile up → Loads lost to competitors who answer phones
AI handles all routine inquiries → Day/evening dispatchers focus on exception handling and carrier relationships → Night/weekend: AI covers completely → Zero missed load opportunities
Why not just use [industry tool]?
Good question. Here's the difference between adding tools and replacing workstreams.
DAT and Truckstop AI-powered workflows
AI manages the entire dispatch workflow — from posting to POD collection. Driver updates, rate confirmations, and document processing included.
Samsara, KeepTruckin tracking
AI reads real-time GPS data and proactively communicates with drivers. No more check-calls — AI provides updates before drivers ask.
Outsourced dispatching
AI communicates clearly and consistently. Every driver gets the same quality experience.
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Illustrative scenario
A 45-truck carrier relying on overtime to cover nights-and-weekends dispatch — and still missing calls and losing loads to competitors who answered — could expect Leverwork's dispatch AI to take over driver check-ins, appointment confirmations, and load status updates, freeing dispatchers for exception handling and carrier relationships.Illustrative scenario
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- Regional or national 3PLs with 20+ trucks
- Operations struggling with 24/7 coverage gaps
- Companies losing money on document errors and detention delays
- Organizations using TMW, McLeod, DAT, or similar TMS/load board stack
Not ideal if…
Want the long-form version — implementation stages, failure modes, what to evaluate? Read how AI automation actually works in logistics and dispatch.
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you which seats AI can take over — and where humans stay essential.