Your support team is drowning in where is my order emails
WISMO tickets are 40-60% of your volume. You are paying $12-18 per ticket for agents to copy-paste between Shopify, Gorgias, and your 3PL.
Leverwork replaces entire roles — it doesn't add another tool your team ignores. AI workers handle WISMO, returns, and order management end-to-end.
Your daily reality
The hidden costs of manual customer service that eat into your margins.
WISMO Overload
WISMO tickets consume 40-60% of support hours — you are answering "where is my order" instead of growing the business
System Fragmentation
Copy-pasting between Shopify, Gorgias, Zendesk, and your 3PL — no systems talk to each other
Peak Season Chaos
Scrambling for BFCM temp hires who take 3 weeks to onboard, then leaving after peak season
Escalating Costs
$12-18 per ticket and rising — you are paying $450K-$650K/year for a 10-person team that can't keep up
Where your support time actually goes
Roles we replace
These are the positions Leverwork can fully take over — not augment.
Customer Service Reps
WISMO responses, order status inquiries, basic returns processing
Returns Processing Staff
RMA creation, refund processing, warehouse coordination
Order Modification Specialists
Address changes, size exchanges, subscription updates
Every workflow, handled end-to-end
We do not deflect tickets. We resolve them completely, automatically, 24/7.
Customer emails -> Agent checks Shopify -> Agent checks ShipStation -> Agent checks 3PL portal -> Agent composes reply -> Agent sends 8 steps, 15-20 min
Customer asks -> AI queries all systems -> AI synthesizes status -> AI responds 30 seconds, fully handled by intelligent systems
Customer requests return -> Agent verifies policy -> Agent creates RMA -> Agent coordinates with warehouse -> Agent processes refund -> Agent updates inventory 6 steps, 8-12 min per case
Customer requests return -> AI verifies policy -> AI creates RMA -> AI coordinates warehouse pickup -> AI processes refund -> AI updates inventory 30 seconds
October: Post job ads -> November: Interview candidates -> December: Train new hires -> January: Lose them to other jobs 3+ month cycle, $25K per temp hire
October: Activate AI capacity -> November-December: AI handles 3-5x volume -> January: Scale down instantly — live in 30 days, no temp hires to train or lose
Why not just use industry tool
Good question. Here is the difference between adding tools and replacing workstreams.
Ticket deflection and AI-powered workflows
Leverwork replaces the agent entirely. The ticket is fully resolved by AI — no human handoff required.
Basic chat integration
Full integration with Shopify, Gorgias, ShipStation, Returnly, and Loop. End-to-end resolution.
Offshore customer support
AI never quits, never needs training, and costs $15K-$25K setup plus a monthly retainer — not per agent per year.
The math
Partnership pricing: $15K-$25K setup plus a $5K-$10K/month retainer. If it hasn't paid for itself in 90 days, we work free until it does.
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Growth-Stage DTC Brand — $4.2M revenue, 28 employees
A DTC brand growing 80% YoY, with support response times slipping from 2 hours to 8 and carts abandoned over unanswered questions, could expect Leverwork to take over order inquiries, returns, and social DMs — cutting the support team from 5 to 2 and bringing response time from 8 hours to 45 seconds.Illustrative scenario
*Illustrative example based on typical client outcomes
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- $2M-$50M revenue e-commerce brands
- High ticket volume 500+/month with repetitive inquiries
- Brands using Shopify, Gorgias, Zendesk, or similar stack
- Teams drowning in WISMO and returns processing
Not ideal if…
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you exactly which roles pay back — and where humans stay essential.