Your support team is drowning in where is my order emails
WISMO tickets are 40-60% of your volume. Agents spend their day copy-pasting between Shopify, Gorgias, and your 3PL.
Leverwork takes over routine work in a role — it doesn't add another tool your team ignores. AI workers handle WISMO, returns, and order management end-to-end.
Target go-live: about 30 days from kickoff. Your timeline is set in your SOW.
Your daily reality
The hidden costs of manual customer service that eat into your margins.
WISMO Overload
WISMO tickets consume 40-60% of support hours — you are answering "where is my order" instead of growing the business
System Fragmentation
Copy-pasting between Shopify, Gorgias, Zendesk, and your 3PL — no systems talk to each other
Peak Season Chaos
Scrambling for BFCM temp hires who take 3 weeks to onboard, then leaving after peak season
Escalating Workload
Ticket volume rises with every order while the team still cannot keep up
Where your support time actually goes
Roles we support
These are the roles whose routine work Leverwork can take over.
Customer Service Reps
WISMO responses, order status inquiries, basic returns processing
Returns Processing Staff
RMA creation, refund processing, warehouse coordination
Order Modification Specialists
Address changes, size exchanges, subscription updates
Routine workflows, handled by AI workers with a named person for exceptions
We do not deflect tickets. We resolve them completely, automatically.
Customer emails -> Agent checks Shopify -> Agent checks ShipStation -> Agent checks 3PL portal -> Agent composes reply -> Agent sends 8 steps, 15-20 min
Customer asks -> AI queries all systems -> AI synthesizes status -> AI drafts the response and routes exceptions
Customer requests return -> Agent verifies policy -> Agent creates RMA -> Agent coordinates with warehouse -> Agent processes refund -> Agent updates inventory 6 steps, 8-12 min per case
Customer requests return -> AI verifies policy -> AI creates RMA -> AI coordinates warehouse pickup -> AI processes refund -> AI updates inventory
October: Post job ads -> November: Interview candidates -> December: Train new hires -> January: Lose them to other jobs — a three-month cycle that repeats every peak season
October: Activate AI capacity -> November-December: AI handles peak queues -> January: Scale down without temp hires to train or lose
Why not just use industry tool
Good question. Here is the difference between adding tools and replacing workstreams.
Ticket deflection and AI-powered workflows
AI workers resolve routine tickets; a named person handles exceptions.
Basic chat integration
Full integration with Shopify, Gorgias, ShipStation, Returnly, and Loop. End-to-end resolution.
Offshore customer support
AI follows the same policies on every ticket and scales with seasonal volume.
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Illustrative scenario
A DTC brand growing 80% YoY, with support response times slipping from 2 hours to 8 and carts abandoned over unanswered questions, could expect Leverwork to take over order inquiries, returns, and social DMs while staff handle exceptions.Illustrative scenario
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- $2M-$50M revenue e-commerce brands
- High ticket volume 500+/month with repetitive inquiries
- Brands using Shopify, Gorgias, Zendesk, or similar stack
- Teams drowning in WISMO and returns processing
Not ideal if…
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you which seats AI can take over — and where humans stay essential.