Your best engineer is answering 'how do I reset my password?'
Tier 1 support is 70-80% of your ticket volume — password resets, billing questions, feature how-tos. Your engineers shouldn't be answering these questions.
Leverwork replaces the role entirely. AI workers handle support tickets, onboarding questions, and billing inquiries 24/7, with instant response times.
Your support reality
Tier 1 support is eating your engineering bandwidth and your budget.
Tier 1 support is eating your engineering bandwidth
Your best engineers are answering "how do I reset my password?" instead of building features
Onboarding is manual and inconsistent
Every new customer gets a different experience, and 20% churn because they can't get started
Billing inquiries consume 15-20 minutes each
Your CS team is manually updating Stripe when 80% of requests are standard
The cost of a 6-8 person CS team
$350K-$500K/year that can't keep up with ticket volume, with churn partly caused by slow support
Where your support time actually goes
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Every workflow, handled end-to-end
We don't assist with support. We handle it completely.
Customer submits ticket → Agent reads → Agent searches docs → Agent composes response → Agent sends → Customer asks follow-up (3-4 tickets/hour)
Customer submits ticket → AI searches docs → AI synthesizes answer → AI responds with links → AI flags for review if needed (instant, 24/7)
Customer signs up → CS sends welcome email → Customer has questions → Back-and-forth emails → Customer forgets to complete setup → 20% churn (2-3 days to complete)
Customer signs up → AI sends personalized onboarding sequence → AI checks progress → AI sends reminders → AI handles questions → Customer completes in <24 hours (fully automated)
Customer asks about invoice → Agent checks Stripe → Agent checks internal records → Agent composes response → Agent updates if needed (15-20 min per inquiry)
Customer asks → AI queries Stripe → AI provides instant answer → AI handles simple updates → AI escalates complex issues (30 seconds)
Why not just use [industry tool]?
Good question. Here's the difference.
AI chatbots for customer support
Leverwork closes tickets completely — AI resolves billing questions, onboarding issues, and feature questions without human handoff.
Self-serve billing management
Full integration with Zendesk, Intercom, Stripe, and HubSpot. End-to-end customer support automation.
Low-cost human support
AI never quits, never has bad days, and costs $15K-$25K setup plus a monthly retainer — not per headcount.
The math
Partnership pricing: $15K-$25K setup plus a $5K-$10K/month retainer. If it hasn't paid for itself in 90 days, we work free until it does.
Growth-Stage SaaS Company — $14M ARR, 65 employees
A $14M ARR SaaS company with a 7-person customer success team buried in tier 1 tickets — password resets, billing questions, feature how-tos — and paying $420K/year for it could expect Leverwork to take over tier 1 support, onboarding questions, and billing inquiries: a CS team refocused from 7 people to 2 senior CSMs on strategic accounts, monthly churn dropping from 4.2% to 1.8%, and engineers out of the support queue entirely.Illustrative scenario
*Illustrative example based on typical client outcomes
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- SaaS companies with $5M-$50M ARR
- Companies using Zendesk, Intercom, or Freshdesk
- Teams spending 40%+ of CS time on tier 1 tickets
- Products with high support volume relative to account size
Not ideal if…
Want the long-form version — implementation stages, failure modes, what to evaluate? Read how AI automation actually works in SaaS companies.
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you exactly which roles pay back — and where humans stay essential.