Your best engineer is answering 'how do I reset my password?'
Tier 1 support is 70-80% of your ticket volume — password resets, billing questions, feature how-tos. Your engineers shouldn't be answering these questions.
AI workers take over the routine work of this role, while your team keeps the judgment calls. AI workers handle support tickets, onboarding questions, and billing inquiries with managed routing and escalation.
Target go-live: about 30 days from kickoff. Your timeline is set in your SOW.
Your support reality
Tier 1 support is eating your engineering bandwidth and your budget.
Tier 1 support is eating your engineering bandwidth
Your best engineers are answering "how do I reset my password?" instead of building features
Onboarding is manual and inconsistent
Every new customer gets a different experience, and 20% churn because they can't get started
Billing inquiries consume 15-20 minutes each
Your CS team is manually updating Stripe when 80% of requests are standard
A 6-8 person CS team still cannot keep up
Ticket volume keeps rising, with churn partly caused by slow support
Where your support time actually goes
We integrate with your existing stack
Leverwork connects directly to the platforms you already use — no workflow disruption, no new tools to learn.
Routine workflows, handled by AI workers with a named person for exceptions
We don't assist with support. We handle it completely.
Customer submits ticket → Agent reads → Agent searches docs → Agent composes response → Agent sends → Customer asks follow-up (3-4 tickets/hour)
Customer submits ticket → AI searches docs → AI synthesizes answer → AI responds with links → AI flags for review if needed (instant)
Customer signs up → CS sends welcome email → Customer has questions → Back-and-forth emails → Customer forgets to complete setup → 20% churn (2-3 days to complete)
Customer signs up → AI sends personalized onboarding sequence → AI checks progress → AI sends reminders → AI handles questions → Human reviews exceptions
Customer asks about invoice → Agent checks Stripe → Agent checks internal records → Agent composes response → Agent updates if needed (15-20 min per inquiry)
Customer asks → AI queries Stripe → AI drafts the answer → AI handles simple updates → AI escalates complex issues
Why not just use [industry tool]?
Good question. Here's the difference.
AI chatbots for customer support
Leverwork closes tickets completely — AI resolves billing questions, onboarding issues, and feature questions without human handoff.
Self-serve billing management
Full integration with Zendesk, Intercom, Stripe, and HubSpot. End-to-end customer support automation.
Human support
AI follows the same support policies and escalation rules on every ticket.
Illustrative scenario
A $14M ARR SaaS company with a customer success team buried in tier 1 tickets — password resets, billing questions, feature how-tos — could expect Leverwork to take over tier 1 support, onboarding questions, and billing inquiries, with CSMs focused on strategic accounts and engineers out of the support queue.Illustrative scenario
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if…
- SaaS companies with $5M-$50M ARR
- Companies using Zendesk, Intercom, or Freshdesk
- Teams spending 40%+ of CS time on tier 1 tickets
- Products with high support volume relative to account size
Not ideal if…
Want the long-form version — implementation stages, failure modes, what to evaluate? Read how AI automation actually works in SaaS companies.
Put AI to work. Keep your people leading.
A 20-minute call. We'll show you which seats AI can take over — and where humans stay essential.