Your best engineer is answering 'how do I reset my password?'
Tier 1 support is 70-80% of your ticket volume-password resets, billing questions, feature how-tos. Your engineers shouldn't be answering these questions.
Leverwork replaces the role entirely. AI workers handle support tickets, onboarding questions, and billing inquiries 24/7, with instant response times.
Your support reality
Tier 1 support is eating your engineering bandwidth and your budget.
Tier 1 support is eating your engineering bandwidth
Your best engineers are answering "how do I reset my password?" instead of building features
Onboarding is manual and inconsistent
Every new customer gets a different experience, and 20% churn because they can't get started
Billing inquiries consume 15-20 minutes each
Your CS team is manually updating Stripe when 80% of requests are standard
The cost of a 6-8 person CS team
$350K-$500K/year that can't keep up with ticket volume, with churn partly caused by slow support
Where your support time actually goes
We integrate with your existing stack
Leverwork connects directly to the platforms you already use–no workflow disruption, no new tools to learn.
Every workflow, handled end-to-end
We don't assist with support. We handle it completely.
Customer submits ticket → Agent reads → Agent searches docs → Agent composes response → Agent sends → Customer asks follow-up (3-4 tickets/hour)
Customer submits ticket → AI searches docs → AI synthesizes answer → AI responds with links → AI flags for review if needed (instant, 24/7)
Customer signs up → CS sends welcome email → Customer has questions → Back-and-forth emails → Customer forgets to complete setup → 20% churn (2-3 days to complete)
Customer signs up → AI sends personalized onboarding sequence → AI checks progress → AI sends reminders → AI handles questions → Customer completes in <24 hours (fully automated)
Customer asks about invoice → Agent checks Stripe → Agent checks internal records → Agent composes response → Agent updates if needed (15-20 min per inquiry)
Customer asks → AI queries Stripe → AI provides instant answer → AI handles simple updates → AI escalates complex issues (30 seconds)
Why not just use [industry tool]?
Good question. Here's the difference.
AI chatbots for customer support
Leverwork closes tickets completely-AI resolves billing questions, onboarding issues, and feature questions without human handoff.
Self-serve billing management
Full integration with Zendesk, Intercom, Stripe, and HubSpot. End-to-end customer support automation.
Low-cost human support
AI never quits, never has bad days, and costs $15K-$25K setup plus monthly retainer-not per headcount.
The math
Partnership pricing with 90-day payback guarantee: you pay when roles are actually replaced.
Growth-Stage SaaS Company – $14M ARR, 65 employees
"We had a 7-person customer success team for our $14M ARR product. Tier 1 tickets were eating everything-password resets, billing questions, feature how-tos. Our best engineer was spending 4 hours/day on support escalations because nobody else could answer technical questions. We were paying $420K/year for a CS team that was drowning. Leverwork now handles 100% of tier 1 support, onboarding questions, and billing inquiries. We went from 7 CS people to 2 senior CSMs focusing on strategic accounts. Churn dropped from 4.2% monthly to 1.8%. Our engineers haven't touched a support ticket in 6 months."– VP of Customer Success
*Illustrative example based on typical client outcomes
Is Leverwork right for you?
Honest answer: sometimes we're not.
This works best if...
- SaaS companies with $5M-$50M ARR
- Companies using Zendesk, Intercom, or Freshdesk
- Teams spending 40%+ of CS time on tier 1 tickets
- Products with high support volume relative to account size
Not ideal if...
Related Solutions
Other industries using Leverwork AI workers
Ready to Put AI to Work?
We'll map your highest-impact workflows and show you exactly where AI can replace roles–and where humans are essential.
Performance-based pricing: You only pay when the AI delivers results.
Book Your Free Assessment20-minute call • No commitment • Honest assessment